Refund policy

Refund Policy

We want you to be completely happy with your purchase and offer a 14 day return policy, as long as the product is sealed, and in its original packaging.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item - so that we can efficiently evaluate and resolve any issues.

How to process your refund:

A refund will be issued, less the courier fees incurred to return the goods back to ourselves, once the item has returned to us and we have checked that it is still in saleable condition - i.e. it has not been opened, seal broken or damaged - and is still in a saleable condition.

Should the return be due to a processing error on our side, a 100% refund will be provided once the item is returned to us.  

Our refund to you will be processed within 10 working days - in the original form of payment. A reminder that your credit card provider or bank may take some time to process your refund too. 

The first step in returning an item is to please email us on orders@zenzihealth.co.za to inform us of your intended return. We will discuss the issue and once established as a valid return, we will process the return, and send a courier to collect the item/s in question.  The package will be returned to us.  We will request that you pay for the courier fees to return the product to us.  Once we have inspected the goods - we will make payment to you in full for the value of the goods.  In the event that the return is due to an error on our behalf - we will in addition cover the cost of the return courier fee.