Shipping policy

Shipping Policy

1. Overview

This Shipping Policy explains how orders placed through Zenzi Health are processed and delivered within South Africa.

2. Order Processing

We endeavour to pack orders received before 1:00 PM on the day they are received. However, please allow 1–3 working days for payment confirmation, order processing and dispatch.

Orders placed after 1pm on weekends or on public holidays will be processed on the next working day.

Once your order has been dispatched, we will email you a tracking number and delivery updates where available.

3. Delivery Options and Rates

We deliver across South Africa using trusted courier partners.

Delivery estimates exclude processing time and may be affected by public holidays, remote-area delivery requirements, weather conditions or courier delays.

4. Delivery Address

Please ensure that your delivery address and contact details are complete and accurate when placing your order. Zenzi Health cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete information supplied at checkout.

We are unable to deliver to PO Boxes.

5. Tracking Your Order

Once dispatched, you will receive a shipping confirmation email with tracking information. You may also contact us for assistance with your delivery.

6. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may attempt redelivery or contact you to arrange an alternative. Parcels returned to us because of an incorrect address, failed delivery attempts or non-collection may be subject to an additional delivery fee before being sent again.

7. Damaged, Lost or Delayed Parcels

If your order arrives damaged, please take photographs of the packaging and contents and contact us as soon as possible, preferably within one working day of delivery.

If your parcel has not arrived within the estimated delivery period, please contact us. We will assist by following up with the courier.

8. Contact Us

For delivery queries, please contact:

Email: orders@zenzihealth.co.za
Phone: 079 465 8906
Business hours: Monday–Friday, 8:00 AM–5:00 PM SAST
Website: www.zenzihealth.co.za

Zenzi Health (Pty) Ltd may update this Shipping Policy from time to time. The latest version will be published on our website.